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Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are hazardous materials or flammable liquids. There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at customerservice@hydraunlimited.com.

Shipping returns

To return your product, you should mail your product to: Hydra Unlimited, 960 74th St SW, Byron Center, MI 49315. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need help?

Contact us at customerservice@hydraunlimited.com for questions related to refunds and returns.
Thank You!

We appreciate you checking out our new website and signing up for our sweepstakes. Be sure to follow us on social media to increase your chances of winning!

Contest runs July 1st - August 31st
One Meta Quest 2 VR Headset will be given away and the winner will be contacted directly via email or social media on August 31st.

We appreciate you participating and wish you luck in winning!

- Team Hydra Unlimited

SUPPORT WILL BE closed friday - march 29th

all orders + shipping will resume monday, april 1st!


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*Free Shipping Available On All Systems + Products Sold Online (Lower 48 states, USA).

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